Association Management

Commercial and Residential Condos/Associations
Annual budget preparation, including capital reserve items
Competitive bidding for property services
CAM fee collections
Occupant notifications
Exterior maintenance (in accordance with annual budgets)
Reserve analysis and implementation
Owner financial report and end-of-year tax preparation (in conjunction with the owner’s accountant)
Preparation for attendance and Board representation at annual meetings
Board Support with Document Interpretation & Delinquency Collection Support
Accounts Payable, Accounts Receivable, and Financial Reporting
Municipal and emergency personnel contact

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Our Approach to Association Management

Our Town Property Management follows a structured, proactive approach to association management built around financial clarity, operational efficiency, and long-term stability. Instead of reacting to problems as they arise, we implement proven systems for financial reporting, dues collection, vendor management, and maintenance planning…allowing associations to operate smoothly and avoid costly surprises. We treat each association like a business, giving boards clear, consistent visibility into their finances while identifying risks early, whether it’s rising delinquencies, inefficient vendors, or deferred maintenance.

Our role is to support and strengthen the board with data-driven guidance and reliable execution…not replace it…so leadership becomes more organized and far less stressful. With deep local expertise in Lancaster County and a focus on sustainable results, we help associations move beyond day-to-day problem solving and into a position of long-term financial health and stability.

HOA & Condo Association Management – FAQs

What does an HOA management company actually do?

An HOA management company handles the day-to-day operations of your association, including financial management, dues collection, vendor coordination, maintenance oversight, and board support. At Our Town Property Management, we also provide structured financial reporting and proactive planning to help associations stay ahead—not just react to problems.

How much does HOA management cost in Lancaster County, PA?

Costs vary depending on the size and complexity of your association. Most HOA management companies charge either a per-unit monthly fee or a flat monthly rate. Factors that impact pricing include:

Number of units
Amenities (pools, clubhouses, etc.)
Financial complexity
Maintenance needs

We provide transparent pricing based on your association’s actual needs—no one-size-fits-all contracts.

Can you help a self-managed HOA transition to professional management?

Yes—and this is one of the most common situations we see. Many self-managed associations reach a point where collections, financial reporting, and maintenance coordination become overwhelming. We guide boards through a structured transition process so nothing falls through the cracks.

What happens if homeowners don’t pay their dues?

Delinquency is one of the biggest challenges for associations. We implement a consistent, enforceable collections process that includes:

Clear communication
Structured follow-ups
Escalation procedures when necessary

Our goal is to reduce delinquency while maintaining professionalism and compliance with Pennsylvania regulations.

Do you attend HOA board meetings?

Yes. We support and attend board meetings as needed, helping guide discussions, provide financial insights, and ensure decisions are properly documented and executed.

How do you handle maintenance and vendor management?

We coordinate all maintenance requests and vendor relationships, including:

Sourcing and vetting vendors
Managing bids and contracts
Overseeing work completion

Our focus is on protecting your association from overpaying while ensuring quality work gets done.

What types of communities do you manage?

We work with a range of associations throughout Lancaster County, including:

Condo associations
Townhome communities
HOA neighborhoods
Mixed-use developments

If your community requires structured financial oversight and reliable operations, we’re likely a fit.

How do you keep HOA finances transparent?

We provide clear, consistent financial reporting so board members always know where things stand. This includes:

Monthly financial statements
Budget tracking
Reserve planning insights

No guessing, no surprises.

What makes your approach different from other HOA management companies?

Most companies are reactive—we focus on proactive management. That means:

Identifying issues before they become expensive problems
Structuring finances for long-term stability
Providing clear systems, not just basic oversight

We approach association management with an ownership mindset, not just a service checklist.

How do we get started with your HOA management services?

It starts with a conversation. We’ll review your current situation, identify gaps or risks, and outline what a transition would look like. From there, we build a management plan tailored to your association.

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